KingHost policies
Refund Policy
KingHost's seven-day refund window for eligible new hosting services.
Last updated: 5 September 2026Seven-day window
A first purchase of an eligible hosting service may be requested for review within seven calendar days of initial activation. Approval is subject to the service remaining eligible and to the conditions below.
Excluded charges
Domain registration, transfer and renewal fees; software licences; setup or migration work; third-party charges; payment processing costs; add-on purchases; and consumed or abused services are non-refundable unless applicable law requires otherwise.
How to request
Open a billing ticket from the authenticated client area before the seven-day period ends. Include the service, invoice and reason for the request. Cancelling a service does not by itself create a refund request.
Processing
Approved refunds are returned through an available method and may take additional time to appear. Currency conversion and external financial-institution timing are outside KingHost's control.
Eligible services
Eligibility applies only where the product description or order terms identify the service as covered. Renewals, upgrades, additional quantities and repeat purchases are not automatically treated as a first eligible purchase.
Service use during the window
A request may be declined where a service has been abused, consumed unusually, used to cause harm, suspended for a policy breach or bundled with non-refundable third-party work. KingHost may retain amounts reasonably attributable to excluded charges.
Domains and licences
Domain and software-licence transactions are submitted to third-party systems and are generally non-refundable once processed. This includes registrations, transfers, renewals, redemption, control-panel licences and security or backup licences.
Currency and payment method
Refunds are assessed in the transaction currency and returned through an available supported route. Exchange-rate movement, card-network timing, bank delays and external gateway deductions are outside KingHost's control.
Cancellation is separate
Turning off renewal or requesting cancellation prevents future service according to the selected option; it does not automatically create a refund. A separate billing ticket must be submitted within the eligible seven-day window.
Questions and mandatory rights
Nothing in this policy removes rights that cannot lawfully be excluded. Contact billing support from the authenticated account if the service description, invoice or refund status requires clarification.
