1. Preserve
Record the alert, time, URL, IP, user and recent changes.
Hosting security information
Security is a shared operating practice
KingHost protects platform components within its scope. Customers protect identities, website code, content, integrations and the decisions made inside their accounts.
Responsibility matrix
Know who owns each control
ControlKingHostCustomerSharedPlatform maintenanceWithin service scopeApplication compatibilityChange coordinationAccount accessAccess systemsPasswords and usersMFA and recoveryWebsite codeHosting boundaryUpdates and pluginsIncident assistanceBackupsPlan capabilityIndependent copiesRestore testing
Incident sequence
Contain first, then understand
2. Contain
Restrict compromised access and rotate credentials safely.
3. Recover
Restore from a known-good point and patch the root cause.
4. Review
Document impact, controls changed and follow-up ownership.
Security FAQ
Account security questions
Does hosting include website security maintenance?
Infrastructure and application maintenance are different scopes. Customers remain responsible for website software, extensions, users and content unless a purchased service explicitly says otherwise.
Should I keep a backup outside KingHost?
Yes. Keep an independent, tested copy of important data outside the live hosting account.
What should an abuse report include?
Provide the affected hostname or IP, timestamps, evidence and a clear description to support@kinghost.com.ng.
Can KingHost suspend a compromised service?
KingHost may restrict or isolate a service to protect customers, infrastructure or third parties while an incident is assessed.
Where can I confirm current prices?
Use the live KingHost catalogue and order summary. They show the active product, currency, billing period and total before payment.
Which currencies can I use?
Available display and payment currencies appear in the currency selector. The invoice confirms the currency used for the transaction.
How should I ask for help?
Sign in to the client area and open a ticket with the affected service, domain, timestamp, exact error and recent changes.
Should I keep my own backup?
Yes. Keep an independent, tested copy of important data outside the live hosting account, even when a product includes a backup feature.
Can service features change?
Product resources and availability can change. The live product description and checkout are the source of truth for a new order.
Can I upgrade later?
Eligible services can be reviewed for an upgrade when a larger active product is available. The order summary shows any applicable charge before confirmation.
